How did you get your start?
L: My first job in a restaurant was at The Wolseley as Assistant Maître d'. I was a waitress and worked my way up, becoming head waitress, spending time in restaurant accounting, and doing a short stint in the kitchen.
What did you want to be "when you grew up"?
I: I really wanted to be a premier league football manager until about the age of 16 when I realized it was an unrealistic dream! I'm still an avid Chelsea fan.
L: A nanny or an artist!
Best advice you ever received?
L: From my husband: have a long-term vision of what you are trying to achieve over the next 5 or even 10 years. From my mother: great style—and a clear aesthetic—is very important, especially in hospitality!
What would you advise someone today?
I: Always chase your dreams and don't let anyone tell you you can't achieve it.
What is your office style?
I: I'm always in heels—pointed high Jimmy Choo stilettos are my work staples!
L: Always heels, mostly Aquazzura. But I mix up the clothes, I love a Saloni dress for work.
Describe the state of your desk.
I: It can get a little bit messy! I sit on a Technogym wellness ball and have photos, pens, papers, herbal teas and vitamin supplements (to remind me to take them!) on my desk.
L: Always very tidy! Laptop, computer screen, telephone. A wicker pot for pens and pencils. Underneath my desk, a spare change of flat shoes, which almost never get worn.
3 characteristics required to do your job well.
I: Eye for detail, passion, creativity.
L: Great people skills, attention to detail, energy & passion.
Greatest achievement to date?
I: Getting £250k government funding to create Map My Future [a hospitality careers app] and winning the Health & Nutrition Catey and the Shine Rising Star Award.